CRDB Bank PLC is looking for a suitable person to fill a vacant position of Senior
Manager; Business Processes Management (SM BPM) in the Department of Business
Transformation at the Head Office, in Dar es Salaam.
Job Purpose:
Reporting to the Director of Business Transformation, SM; BPM is responsible to evaluate,
design, execute, measure, monitor and control business processes and other company flow
management. The role goes further to ensure that processes outcomes are in harmony with an
organization’s strategic goals by introducing innovation into the processes that can impact
results on service and operations to enhance profitability.
Key responsibilities:
● Provide strategic leadership and clear direction to the BPM team in line with the
continuous Improvement strategy
● Drive and reinforce implementation of strategic process improvement initiatives to
achieve lean and business goals
● Assist management in driving the vision, core programs and tools needed to create a
culture of continuous improvement throughout the organization
● Serve as a change advocate and implement new and innovative improvement tools
and methodologies while utilizing lean/six sigma principles
● Continuous coaching to ensure the team is consistently and proactively delivering
lean and high-quality processes
● Establish critical success factors (CSF) and associated Key Performance Indicators
(KPIs) to process performance
● Lead and collaborate cross-functional teams’ relationship to ensure holistic objectives
of the bank are achieved
● Implement suitable performance management model in accordance to bank’s values
to drive performance culture
● Grow and develop people to create future leaders, retention and support department
succession plan
● Provide resources to lead the process work stream in various projects, supervise their
work and manage the quality of process related project deliverables
● Conduct regular reviews of the business process management framework and drive its
continuous embedment across the organization.
Attributes:
● Strong analytical and problem-solving skills
● Ability to work in agile environment
● Leadership skills
● Understanding and experience in applying Outside In, Lean, and/or Six Sigma tools or
other process improvement methods with a track record of successful projects
● Demonstrated experience on project teams throughout the life cycle of process
improvement and reengineering efforts. Strong project management skills (PRINCE
2® preferred) and experience in leading cross-functional teams
● Change management.
Qualifications and Experience
● Bachelor's degree in Technology, Business administration, Banking, Finance or a
related field preferred
● Certified Outside In, Lean Six Sigma Practitioner – Green Belt / Black Belt / Master
Black Belt certification preferred
● 5 years in managerial positions with at least 3 years of organizational change
experience
● Experience working with business processing models, Process Design, Business
Analysis, Requirements Management and Project Management.
Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidate will
receive attractive and competitive package commensurate with the demands of the position.
Mode of Application & Closing Date
Interested candidates who meet the above criteria should submit an Application Letter
accompanied with copies of academic transcripts, certificates and with a detailed up to date
CV with two work related referees addressed to the Director of Human Resources to reach
him not later than 08th September 2019 through the following address:
Director of Human Resources
CRDB Bank Limited
P.O.Box 268
DAR ES SALAAM
Tel: 022-2117441/7
Email: career.career@crdbbank.com
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